Information Management Division
Organization Chart
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Division Profile
ENCIK MOHD HARRIS ABDUL RAHIM
Undersecretary 
03-8911 5002 | 
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Background
The Information Management Division acts as a strategic leader in the implementation of ICT programmes for the ministry and its departments/agencies. Its main branches are:
- CyberSecurity Branch
- Application Development Branch
- Technical Branch
- Operations Branch
- Network Branch
- Portal Branch
- Administrative Unit
The division’s main services are as follows:
- ICT Security And Data Centre Operation
- Application System Development & Maintenance
- ICT Technical Support
- EG Application Support
- Network Services
- Portal Management
- ICT Training/Workshop/Course/Seminar
Vision, Mission & Objectives
VISION
- ICT as a catalyst for excellence in the delivery of government information and services realise the 1Malaysia concept.
MISSION
- To empowering human capital and ICT governance to successfully promote use of ICT to the ministry personnel.
- To optimise the use of ICT to enhance the delivery of government information to the people.
- To strengthen a comprehensive ICT infrastructure to support information, communications and multimedia programmes.
OBJECTIVES
General Objective
- To be the driving force for IT programmes in the activities of the ministry and its departments/agencies.
Operational Objectives
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To fully provide the ministry and its agencies with infrastructure, equipment, software and systems that are compatible with an electronic government.
- To use IT and office automation to improve efficiency in the administration, management and control of national information sources so that the ministry is the government’s main information provider.
- To make IT as a mechanism for collecting, analysing and disseminating correct information to the people to enhance their understanding of and involvement in government activities.
- To make the ministry a driver of IT culture among the people through its various activities.
- To mould IT personnel who are skilled and competitive in addition to producing ministry personnel who are IT literate and savvy.
Functions & Roles
The functions of the division are as follows : -
- To develop, coordinate and monitor implementation of the ICT strategic plan and assess the impact of ICT programmes in the ministry and its departments/agencies.
- To ensure the planning and implementation of ict programmes of the ministry and its departments/agencies are in accordance with the direction of ict development in the public sector.
- To strengthen ICT policies and organisational structure to achieve effectiveness and efficiency of ICT services.
- To plan, coordinate and carry out ICT procurement for the ministry and its departments/agencies
- To develop, maintain and strengthen application systems to improve governance efficiency of the ministry.
- To coordinate, monitor and implement the electronic government application and promote smart partnership initiatives in the ministry and its departments/agencies.
- To develop, maintain and update the content of the ministry’s oficial portal/website and coordinate development of its departments’/agencies’ portals/website.
- To develop, maintain and strengthen the capabilities of the LAN/WAN/internet at the ministry and its departments/agencies.
- To monitor, strengthen and improve ICT security to ensure continuity of service in the ministry and its departments/agencies.
- To plan, maintain and upgrade ICT facilities according to the needs of users in the ministry and its department/agencies.
- To provide technical support and advisory services relating to the implementation of ICT in the ministry and its departments/agencies.
- To plan and conduct courses and workshops to enhance ICT knowledge and skills among personnel of the ministry and its departments/agencies.
Client's Charter
- To solve problems related to IT equipment within 3 days of the date of complaint.
- To solve problems related to computer software within 3 days of the date of complaint.
- To solve problems related to the existing information application systems within 3 days of the date of complaint.
- To solve problems related to e-mail and the internet within 2 days of the date of complaint.
- To develop a new application system within 4 months of the date of request.
- To ensure the availability of acces to Portal KKD is 97%
