Control And Compliance Division
Organization Chart
Klik pada gambar untuk paparan lebih jelas
Division Profile
03-89115586 | 
Background
The Control and Compliance Division is responsible for planning, coordinating, implementing and monitoring licensing activities and ensuring efficient and effective development of the communications and multimedia industry.
Vision, Mission & Objectives
VISION
- To be the key driver in the development of the communications sector to realise the nation's aspiration.
MISSION
- To establish a policy environment that is strategic, responsive and innovative to promote a dynamic and competitive communications industry.
OBJECTIVES
-
To plan, formulate and monitor the implementation of licensing and regulatory policies as well as promote the efficient and effective use of limited resources for the communications and digital industry.
Functions & Roles
To plan strategies and the directions of the development of the communications industry such as:
a) Management of Limited Resources
- To streamline and ensure efficient spectrum management, numbering and electronic addressing
- To ensure the World Radiocommunication Conference (WRC) agreement is complied with
b) Cyber Security
- To strengthen cyber security
- To ensure network and domain security
c) Regulatory
- To ensure network is ubiquitous and affordable
- To comply with quality of service (acts)
- To approve and process licence applications
- To promote the use of green technology and maintenance of content code
- To manage applications to install the TVRO system
d) Quality and Safety Compliance
- To ensure coverage of communications services is in accordance with the standards set by the law
- To develop and recommend that facilities for the Required Application Service (RAS) are provided by the service provider
- To monitor, maintain and regulate management of the MERS 999 operation
e) Institutional Development and Compliance
- To monitor and coordinate institutional programmes/development
- To certify appointment of members of commission and members of the Board of Directors
- To manage registration of tribunal cases, tribunal budget and appeal tribunal
Client's Charter
A. Consumers
- To ensure consumers receive efficient service through the provision of integrated and quality infrastructure by the communications industry
- To ensure communication services are provided equally, securely, reliably, continuously and affordably
- To ensure complaints receive a preliminary response 3 days after receipt and detailed feedback 1 month from the date of receipt
B. Industry
- To ensure existence of a conducive environment for the development of the communications industry
- To promote use of the latest technology for the development of the communications industry through continuous research and development
- To ensure the existence of a sound regulatory system based on existing policies, regulations and guidelines
- To ensure preliminary response is given to licence applications and amendment of licence conditions 7 days after receipt and the decision is given within 30 days of receipt of complete applications
C. Regulatory Body
- To ensure a regulatory system that is transparent, fair and progressive to promote the development of the communications industry
- To ensure ongoing system management support for the implementation of an effective regulatory system
- To ensure communications services are carried out according to specified quality standards
- To ensure feedback on proposals and recommendations made by the Malaysian Communications and Multimedia Commission (MCMC) to the minister is given within 2 weeks of the date of receipt
D. Stakeholders
- To ensure the needs of stakeholders are managed in accordance with the specified standards and time
- To ensure action is taken in accordance with the minister’s directives and the Cabinet’s decision within 7 days
